Certification FAQs and Policies

What if I need to reschedule, defer or cancel my exam? 
Please note that candidates who do not request a cancellation or deferral and do not sit for the exam forfeit all fees. Candidates who then wish to sit for the next exam window must submit a new application and fee

To Reschedule within Current Exam Window:
  1. Reference the fee schedule below.
  2. Contact Prometric via www.prometric.com/csi or 1-800-503-8991 to select your new exam date within the current testing window (April 14 – May 24, 2019) and to pay any applicable rescheduling fee.  
 
# of Days Prior to Your Exam Appointment: Prometric Rescheduling Fee:
30 days or more No rescheduling fee
8-29 days $30 paid to Prometric
7 or fewer days Rescheduling not permitted/no refund or credit

  


To
 Defer to Next Exam Window: 

If you have a medical or significant personal emergency, you can consider submitting a request to defer for one cycle. Review the fee schedule and deferral emergency requirements. 

Submit a written request to CSI using the emergency deferral request process/form. If you have a scheduled appointment with Prometric, if a deferral is approved by CSI, you must cancel directly through Prometric via prometric.com/csi or 1-800-503-8991.   

Deferred exams must be completed within the next testing window (Spring 2019 must take the exam in Fall 2019). If deferred exam is not taken during that timeframe, no refund is provided, and a new application and registration fee will be required.   


Deferral Fee Schedule


If an emergency deferral is approved: CSI Fee: Prometric Fee:
If registered with no test date $200 CSI member
$275 CSI non-member
$0 due to Prometric
6 - 30 days (or more) days prior to test date  $200 CSI member
$275 CSI non-member
$30 due to Prometric from candidate
a) less than 5 days before test date, or 
b) you fail to appear for a scheduled test ("no show}, or  
c) you are more than thirty (30) minutes late for the scheduled test start time and will be refused admission to test
Full CSI Exam Application Fee 

To Cancel:  

Review the fee schedule and submit a written request via fax or overnight/priority mail to CSI using the Cancellation Form.  

If you have a scheduled Prometric exam, you must cancel it directly through Prometric via www.prometric.com/csi or 1-800-503-8991. 


Cancellation/Refund Fee Schedule


# of Days Prior to Your Test Date: CSI Refund Request: Prometric Cancellation Fee:
8 - 30 days (or more) days prior to test date* Amount paid less 50% of CSI Exam fee $30 due to Prometric from candidate
Less than 8 days prior to the test date No refund or credit


*
*If no test date was scheduled, 50% refund if request received 8+ days prior to last day of exam window or no refund eligible.  


Can my fees be transferred to someone else?

No, exam application fees are not transferable to another individual.

If I have to retest, when can I do it and do I need to apply/pay again?
Those who are not successful in passing an exam may retest during the next exam window. Candidates may not take the exam more than once within an exam window. Retests require a new application and registration fee.

How do I get the Student rate for my exam application?
Select the “Student Application” option. During the application process, you will need to upload a clear photo of a valid student ID with the date of the current term or transcripts for the current term.

How do I request an ADA accommodation?
Please review the ADA Test Accommodations Guidelines for CSI Examination Registrants. Please note the testing center requires a minimum of 30 days notice for accommodations.

When will I receive my exam results?
Your pass/fail status will be emailed to you approximately six weeks after the testing window closes.

Why do I have to wait for my CSI certification exam results?

During the Spring 2019 testing cycle and intermittently in the future, the CDT® exam will undertake a “passing score” analysis. This means the research to determine the “cut score” (to pass/fail) cannot be determined until after all candidates have taken the exam and the testing window has closed.

Exam items are individually evaluated and those questions (items) that did not perform as expected are analyzed to determine how to score, modify or eliminate. Items are reviewed by a confidential group of subject matter experts (SMEs), CSI members and staff facilitated by a psychometrician, a.k.a. test development specialist.

Once the review is completed, the “cut or passing score” is set and status reports are sent to individual candidates.

**The entire review and scoring process takes roughly 6-8 weeks and can only start after the close of the testing window.