Certification FAQs and Policies

Click here for CSI Certification Policies

Q. What if I need to reschedule, defer, or cancel my exam? 
Please note that candidates who do not request a cancellation or deferral and do not sit for the exam forfeit all fees. Candidates who then wish to sit for the next exam window must submit a new application and fee. It is the responsibility of the candidate to secure an exam appointment during the exam window. Your registration does not automatically move to the next cycle if you are unable to find an appointment due to a lack of availability. 

To Reschedule within the Current Exam Window:

  1. Check the fee schedule below.
  2. Go to "My Exams" in your Prolydian account and click "Reschedule" under your exam name.

Important: 

    • Remote exams: Reschedule at least 24 hours before the scheduled exam date/time. 
    • In-person exams: Reschedule at least 48 hours before the scheduled exam date/time.
    • New exam date must be at least 24 hours ahead. 
 
# of Days Before Your Exam Appointment: Rescheduling Fee:
8 days or more $50 fee 
7 or fewer days Rescheduling not permitted/no refund or credit

  


To Defer to the Next Exam Window (Login in the upper right-hand of this page!):  

If you have a medical or significant personal emergency, you can consider submitting a request to defer for one cycle. IMPORTANT: You must be logged in before submitting your deferral application. Submit the CSI Deferral Form - Spring 2025 after you have reviewed the policies, process, and fee schedule below. *Please be as specific as possible and provide supporting documentation with your request to expedite processing. 

If you have a scheduled appointment with Prolydian and if a deferral is approved by CSI, you must cancel your appointment directly through Prolydian via the "My Exams" page within your Prolydian account. Click the "Cancel" button below your exam name. In the window that pops up, click OK. 

Deferred exams must be completed within the next testing window. If an exam is not taken during that timeframe, no refund is provided, and a new application and registration fee will be required.   


Deferral Fee Schedule

If an emergency deferral is approved: CSI Fee:
 Registered with no test date scheduled, if received within the exam window $200 CSI member
$275 CSI non-member
$90 Student
6 or more days before the test date  $200 CSI member
$275 CSI non-member
$90 Student
a) 5 or fewer days before the test date, or 
b) you fail to appear for a scheduled test ("no show"), or  
c) you are more than thirty (30) minutes late for the scheduled test start time and will be refused admission to the test		 Deferral not allowed -
Must pay full exam fee for next cycle

*The deferral administrative fee is $50 for deferrals that have not been approved.

To Cancel:  

Review the fee schedule and submit a request to CSI using the Exam Cancellation Form 2025. 

If you have a scheduled Prolydian exam, you must cancel it directly through Prolydian via the "My Exams" page within your Prolydian account. Click the "Cancel" button below your exam name. In the window that pops up, click OK. NOTE: Cancelling your appointment with Prolydian does not cancel your exam registration with CSI. 


Cancellation/Refund Fee Schedule

# of Days Before Your Test Date: CSI Refund Request:
8 or more days before the test date* 50% refund of your paid CSI Exam Application Fee
Fewer than 8 days before the test date No refund or credit. Your paid full CSI Exam Application Fee has been forfeited.


**If no test date was scheduled, 50% refund if received 8+ days before the last day of the exam window or no refund eligible.  

Q. How do I request an ADA accommodation?
Review the ADA Test Accommodations Guidelines for CSI Examination Registrants. Submit your request at least 30 days in advance. 

Q. Can my fees be transferred to someone else?
No, exam fees are non-transferable.

Q. Can international candidates register?

Yes, but exams are administered remotely (no in-person testing). A passport (in English) is required. 

Q. If I need to retest, when can I do it? Do I need to reapply and pay again?
You can retest in the next exam window (only one attempt per window). A new application and fee are required. 

Q. How do I get the student rate for my CDT exam application?
Select “Student Application” and upload a clear photo of your valid student ID with the date of the current term or current term transcripts.

Q. Have 10 or more certification applicants within your organization?
For group pricing and registration, contact Jess Dowling in Membership Services.

Q. Why do I have to wait for my CSI certification exam results?

CSI exams undergo a passing score analysis after the testing window closes. Experts review and adjust exam questions before setting the final passing score. 

This process takes 6-8 weeks and begins only after all candidates have completed the exam.


Q. I passed! Now what?

Celebrate and share your achievement! 

Watch for emails from: 

  • The Award Group - Claim your printed certificate (delivers in 6-8 weeks).
  • Credly - Claim and share your digital badge. 

Exam Resources