Certification FAQs and Policies

Click here for CSI Certification Policies

Q. What if I need to reschedule, defer, or cancel my exam? 
Please note that candidates who do not request a cancellation or deferral and do not sit for the exam forfeit all fees. Candidates who then wish to sit for the next exam window must submit a new application and fee. It is the responsibility of the candidate to secure an exam appointment during the exam window. Your registration does not automatically move to the next cycle if you are unable to find an appointment due to a lack of availability or technical issues. 

Rescheduling within the Current Exam Window:

  1. Check the fee schedule below.
  2. Go to the "My Exams" section in your Prolydian account. 
  3. Click the "Reschedule" button located beneath your exam name.

What you need to know: 

    • Remote Exams: Must be rescheduled at least 24 hours before the current appointment. 
    • In-Person Exams: Must be rescheduled at least 48 hours before the current appointment. 
    • New Appointments: Must be scheduled at least 24 hours in advance of the desired date/time.
    • "No-Show" due to outstanding circumstances, such as technical issues or sickness requires a $50 fee, plus a new registration fee. 
 
Days Before Scheduled Exam Fee
3 days or more before your exam $50
2 days or fewer before your exam Rescheduling is not permitted; no refund or credit is available

  


To Defer to the Next Exam Window (Login in the upper right-hand of this page!):  

If you have a medical or significant personal emergency, you can consider submitting a request to defer for one cycle. IMPORTANT: You must be logged in before submitting your deferral application. Submit the CSI Deferral Form - Spring 2025 after you have reviewed the policies, process, and fee schedule below. *Please be as specific as possible and provide supporting documentation with your request to expedite processing. 

If you have a scheduled appointment with Prolydian and if a deferral is approved by CSI, you must cancel your appointment directly through Prolydian via the "My Exams" page within your Prolydian account. Click the "Cancel" button below your scheduled exam. In the window that pops up, click OK. 

Deferred exams must be completed within the next testing window. If an exam is not taken during that timeframe, no refund is provided, and a new application and registration fee will be required.   


Deferral Fees

If an emergency deferral is approved: CSI Fee:
 Registered, no exam scheduled, if received within the exam window $225 CSI member
$300 CSI non-member
$100 Student
Cancelled ≥ 6 days before exam $225 CSI member
$300 CSI non-member
$100 Student
a) Cancelled ≤ 5 days before exam, OR
b) candidate is a "No-show" for a scheduled exam, OR 
c)  candidate is Late > 30 minutes for the scheduled test start time and are refused admission to the test		 Deferral not allowed -
Candidate must pay the full exam fee required for the next cycle

Important: If your request is not approved, an administrative fee of $50 will be charged. 

To Cancel:  

Review the fee schedule and submit a request to CSI using the Exam Cancellation Form 2025. 

If you have a scheduled Prolydian exam, you must cancel it directly through Prolydian via the "My Exams" section within your Prolydian account. Click the "Cancel" button below your exam name. In the window that pops up, click OK. NOTE: Cancelling your appointment with Prolydian does not cancel your exam registration with CSI. 


Cancellation/Refund Fee Schedule

Timing of Cancellation CSI Refund Amount
8 or more days before your scheduled test date* 50% refund of the CSI Exam Fee (amount paid less 50%)
Fewer than 8 days before your scheduled test date No refund or credit. The full CSI Exam Fee is forfeited.


**If you have not yet scheduled a test date, you may request a 50% refund as long as your request is sibmitted at least 8 days before the last day of the exam window.  No refund are available for cancellations made fewer than 8 days before the exam window ends.   

Q. How do I request an ADA accommodation?

Review the ADA Test Accommodations Guidelines for CSI Examination Registrants. Submit your request at least 30 days in advance. 

Q. Can my fees be transferred to someone else?
No, exam fees are non-transferable.

 

Q. Can international candidates register?

Yes, but exams are administered remotely (no in-person testing). A passport (in English) is required. 

Q. If I need to retest, when can I do it? Do I need to reapply and pay again?

You can retest in the next exam window (only one attempt per window). A new application and fee are required. 

Q. How do I get the student rate for my CDT exam application?
Select “Student Application” and upload a clear photo of your valid student ID with the date of the current term or current term transcripts.

 

Q. Can I use a work computer for my remote exam appointment? 

If you will be testing from a work provided device, you will need to ensure that you can download Guardian Browser and that any background programs (remote access, viewer, support tools, or security) are disabled. We recommend testing from a personal device if possible. If not possible, work with your IT department ahead of your exam appointment to verify these programs have been disabled as they may prevent you from completing your exam.

 

Q. Have 10 or more certification applicants within your organization?

For group pricing and registration, contact Jess Dowling in Membership Services.

Q. Why do I have to wait for my CSI certification exam results?

CSI exams undergo a passing score analysis after the testing window closes. Experts review and adjust exam questions before setting the final passing score. 

This process takes 6-8 weeks and begins only after all candidates have completed the exam.


Q. I passed! Now what?

Celebrate and share your achievement! 

Watch for emails from: 

  • The Award Group - Claim your printed certificate (delivers in 6-8 weeks).
  •  Credly - Claim and share your digital badge. 

Exam Resources