Certification Terms and Conditions

CSI Certification Terms and Conditions

CSI exam application and registration fees are non-transferable to another individual and are non-refundable.

Candidates who do not request a deferral or cancellation prior to the deadlines below, who no-show or otherwise do not sit for the exam will forfeit all fees. Candidates who then wish to sit for the next exam cycle must re-submit a new application and all required fees.

Cancellation or deferral requests must be submitted to CSI in writing using the appropriate request form:

A scheduled appointment with Prometric** must also be cancelled through Prometric via www.prometric.com/csi or by calling 1-800-503-8991.

**Prometric’s cancellation policy states that all candidate requests to reschedule or cancel an exam appointment 30 days or less prior to the scheduled appointment date will be charged a $30 cancellation fee by Prometric. This is separate from CSI cancellation/deferral fees.

By registering for a CSI certificate/certification exam, you agree to allow CSI to publish your name and contact information, should you pass the exam. CSI will not sell your contact information. CSI will include you in the CSI’s Certificants Directory and will notify CSI’s membership that you have passed the exam.

You declare that all the information given in connection with your application is true to the best of your knowledge and belief. You understand that false or erroneous information furnished by you may be grounds for disqualification or subsequent revocation of certificate/certification. By agreeing, you agree to all the terms and policies.


Review the fee schedule and submit the CSI Cancellation Request Form. You must also contact Prometric to cancel a scheduled appointment.

Cancellation/Refund Fee Schedule
     CSI Refund Request: Prometric Cancellation Fee:
8 - 30 (or more) days prior to test date* Amount paid less 50% of CSI Exam Fee $30 due to Prometric from Candidate
Less than 8 days prior to test date                        No refund or credit. Full CSI Exam Fee is forfeited.

*If no test date was scheduled, 50% refund if request received 8+ days prior to last day of exam window or no refund eligible. 


If you have a medical or significant personal emergency, you can consider submitting a request to defer for one cycle. Review the fee schedule and submit the CSI Deferral Request Form. You must also contact Prometric to cancel a scheduled appointment.

Deferred exams must be completed within the next testing window. If deferred exam is not taken during that timeframe, no refund is provided, and a new application and registration fee will be required. 

Deferral Fee Schedule
If an emergency deferral is approved: CSI Fee: Prometric Fee:
If registered with no test date scheduled $200 CSI member
$275 CSI non-member
$0 due to Prometric
6-30 (or more) days prior to test date                        $200 CSI member
$275 CSI non-member
$30 due to Prometric from the Candidate

a) less than 5 days before test date, or

b) you fail to appear for a scheduled Test - “no show”, or

c) you are more than thirty (30) minutes late for the scheduled test start time and will be refused admission to test
                     Full CSI Exam Fee is forfeited

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