John Dunaway, FCSI, CCS, AIA"Our business is still face to face. You wouldn't design a project without meeting the client. Why would you specify a product without knowing the representative? Got a complaint about something? Well, try calling the manufacturer to get a problem solved and see how that works out. I call my architectural representative directly then they go to bat for me with their company, helping solve issues and saving me time. That's because I know them personally. You should know them too."This is clear and concise statement of why CSI is important and relevant in today's Internet age.
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